FAQ

Questions about shipping and ordering:

After receipt of payment, we will send your order on its way. Delivery within Germany usually takes 2-4 working days.

Deliveries to Great Britain, Ile of Man or Switzerland take 10-12 days in average.

All other deliveries within Europe, which are not EU members, take 8-10 days.

You will receive a tracking code by e-mail so that you can follow the delivery. 

We only have deliveries made by DHL GoGreen.

Just send us an email to support@kultkind.com and we will get back to you.

 

 

Of course you can return the item.

Simply send us an email at support@kultkind.com

You will then receive a return slip. Put it in the package and stick the postal code on the outside.

If you don't want to wait until we receive the goods again, simply place a new order. Once we have received your goods, we will refund you the amount minus the shipping costs.

Of course, you can return the goods within 14 days.

You will receive the return slip from us, but not a return slip, as we do not bear the costs of the return. We will refund the amount. After we have sent you the faultless goods and checked them, you will receive a credit note on your means of payment within 14 days.

We don’t want you to pay for the returns of other shoppers. If you didn’t pay for returns, we would have had to factor them in beforehand.

This way, these costs would be generalised and customers who do not return goods would have to pay part of the return costs. We think this is unfair.

You can pay your order by PayPal, direct bank transfer or by invoice / advance payment.

Questions about the articles:

You will find a size chart on every product page. Our size information is an approximate guide. As the little ones grow at different rates, it is best to measure before ordering. If you want to give the baby clothes as a gift, it’s better to choose one size larger. That way you are on the safe side, the baby can still grow into it and will benefit from it for longer.

You can see how to measure the required dimensions on the respective product page in the "Measure" tab.

All fabrics used by kultkind® are made of certified organic cotton and GOTS certified. The yarns and buttons we use have the GOTS seal, all other materials are Oeko-Tex Standard 100 certified.

We recommend washing the clothes inside out at 30°C with a detergent suitable for babies. It is best to treat stains with bile soap first.

To make it easier, pull the clothes into shape and to protect the fabrics, it is best to hang the clothes on a hanger to dry.

Other questions:

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